Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User") and EduVerse™ ("Platform", "we", "us") governing your access to and use of the EduVerse™ online education platform. This agreement is electronically executed via Clickwrap under the Indian IT Act 2000 §5 and the Indian Contract Act 1872.

These Terms apply to:

• All users who access, browse, or register on the EduVerse™ platform
• All device types: web browsers, mobile, and PWA
• All user roles: Student, Tutor, Administrator, and Owner
• All features: tutoring sessions, assessments, scheduling, billing, and AI assistance

By accepting the End User Website Agreement (EUWA) on first visit, you confirm that you have read, understood, and agree to be bound by these Terms.

Access to EduVerse™ is conditioned upon your acceptance of these Terms. Acceptance is recorded through our Clickwrap mechanism as specified in EVP-CLP-01:

1. The full EUWA text is presented on first visit in a scrollable modal.
2. The User must affirmatively select a mandatory checkbox confirming review and acceptance.
3. The User must click "I AGREE — Continue to EduVerse™".
4. Consent is logged with timestamp, IP address, user agent, and verbatim acceptance statement.
5. Access is blocked until consent is recorded.

This constitutes a valid electronic contract under Section 10A of the IT Act 2000 (India) and carries the same legal force as a handwritten signature.

5.1 — Registration Requirements

You must provide accurate, current, and complete information during registration and keep it updated. False or misleading registration information may result in immediate account suspension.

5.2 — Account Roles

5.3 — Age Requirements

• Users under 13 require verifiable parental consent (COPPA compliance).
• Users aged 13–17 may register with guardian awareness.
• Users 18 and older are fully responsible for their own account.

5.4 — Account Security

You are solely responsible for maintaining the confidentiality of your credentials. EduVerse™ supports WebAuthn passkeys and Google OAuth for enhanced security. You must notify us immediately of any unauthorised account access.

5.5 — Identity Fields — Locked & Tutor-Controlled

To preserve record integrity and protect against unauthorised or inadvertent changes (including by minor Users), the following identity fields are locked and cannot be edited by the Student — whether in their profile or during A.Y. Renewal: full name, registered email, date of birth (and derived age), parent/guardian names, and blood group. Blood group is captured once at onboarding and is not changeable by the Student thereafter. These can be amended only by the EduVerse™ Owner/Tutor via Student Management, with the change recorded in the audit trail. All other profile fields (e.g., school, address) may be updated by the Student subject to confirmation.

EduVerse™ provides:

• One-on-one and group tutoring sessions via integrated video conferencing
• AI-powered learning assistance (Genkit / Gemini)
• Progress tracking, test assessments, and performance analytics
• Curriculum-aligned educational resources (Common Core, CBSE, ICSE, IB, and others)
• Scheduling and calendar management with timezone-aware displays
• Secure payment processing with multiple gateways

We reserve the right to add, modify, or discontinue features with reasonable notice. Discontinued features that affect paid services will be accompanied by a refund or service credit where applicable.

6.3 — Value Education — Complimentary Feature

EduVerse™ provides a Value Education curriculum as a Complimentary feature — it is included with every active student account at no additional charge, regardless of the subscribed plan tier or billing currency.

• Value Education topics (honesty, empathy, responsibility, citizenship, digital ethics, and related values) are automatically mapped to the student's enrolled grade and curriculum board.
• Content is curated and published by the EduVerse™ platform Owner. Topic availability may vary by grade and board.
• The complimentary nature of Value Education means it is not covered under any refund, SLA, or service-level guarantee that applies to paid subject curricula.
• EduVerse™ reserves the right to update, expand, or modify Value Education content without prior notice. Removal of previously published content for specific grades may occur during content refresh cycles.
• Value Education does not replace, and is supplementary to, any paid subject curriculum the student is enrolled in.

The "Complimentary" designation will be visibly indicated in the student interface. Students and guardians acknowledge that Value Education content is provided on an as-available, best-effort basis and that its scope is at the Platform's sole discretion.

By using EduVerse™, you agree not to:

• Violate any applicable law or regulation
• Harass, abuse, threaten, defame, or harm any other user
• Upload or share offensive, illegal, or infringing content
• Impersonate any person or entity or misrepresent your qualifications
• Attempt to gain unauthorised access to platform systems or other user accounts
• Use automated bots, scrapers, or crawlers without prior written consent
• Share your account credentials with any other person
• Engage in commercial solicitation outside the platform's intended use
• Circumvent or interfere with security, billing, or access control systems

Violations may result in immediate account suspension and/or legal action.

8.1 — Fee Structure

Tutoring fees are determined by the selected plan (Plan α, β, or γ), subject selection, board/curriculum, and geographic region. The applicable fees are displayed during the onboarding Fee Planner step. A monthly platform fee applies in addition to tutoring fees.

8.1.1 — Promotional Discounts & Coupon Codes — Applicability Policy

Promotional discounts and coupon codes, where offered by EduVerse™, apply exclusively to Tuition Fees (the base hourly-rate-derived monthly fee and any applicable extra-subject surcharge). The following fee heads are expressly excluded from all promotional discounts and are billed at their full configured rate at all times, regardless of any coupon or offer applied:

• Platform Fee — a fixed operational charge covering infrastructure, LMS, administrative support, and platform maintenance. This charge is non-discountable and non-negotiable.
• AI Augmentation — a mandatory recurring charge for AI-assisted personalised learning features (powered by GPT-4o, Gemini 2.5 Flash, and Claude Sonnet). This charge is non-discountable and billed on all enrolled plans. Effective 2026-07-28, AI Augmentation is no longer an optional add-on — it is a mandatory component of the EduVerse™ subscription across Plans α, β, and γ.

The discount percentage on a percentage-type coupon is applied solely to tuitionMonthlyFee + extraSubjectFee. Platform Fee and AI Augmentation are added to the net discounted tuition total to arrive at the Monthly Subscription figure. Any receipt, fee breakdown, or invoice issued by EduVerse™ will clearly reflect the tuition-only discount basis and identify the Platform Fee and AI Augmentation as standalone recurring charges exempt from discounting.

This policy applies to all coupon types (percentage and fixed-amount), all plan tenures (Plan α, β, γ), and all currencies (INR and USD). It cannot be waived by the Student and may only be modified by the EduVerse™ Owner/Founder. Last confirmed: 2026-07-28 — EVP-TC-01 v1.8.

8.1.2 — First-Charge Pro-Rata Reduction (Schedule-Aware, Tuition Fees Only)

For Plan α - Monthly and Plan β - Semi Annual (Half Yearly) onboarding payments made partway through a calendar month, the Tuition component of the first Monthly Subscription charge is reduced to reflect only the days remaining in that month on which sessions are actually scheduled, rather than the full month. This calculation counts only the Student's confirmed available days (Both/Weekdays/Weekends, as selected during onboarding), not every calendar day. Plan γ - Annual (Yearly) is expressly excluded from this reduction, as its lump-sum pricing already reflects full-term commitment.

Important: The pro-rata reduction applies exclusively to Tuition Fees. The Platform Fee and AI Augmentation charges are charged in full for the calendar month of enrolment regardless of the join date, as they fund platform infrastructure and AI session access from the day of enrolment — not at per-session granularity. The effective first charge includes: Registration & Processing (one-time), Caution Deposit (one-time, refundable), Platform Fee (full month), AI Augmentation Fees (full month), and the pro-rata-adjusted Tuition.

Where a payment is made on the first calendar day of a month, no tuition reduction applies (the full month is chargeable). All figures are applied automatically and shown live to the Student under "Pro Rata Breakdown for First Charge" before payment is confirmed. Applies to INR/Razorpay payments only.

Where a Plan β Student's discount eligibility has been voided by their tutor for late joining (per the applicable Plan Modification/Fee Charter configuration), the discount rate reflected in the fee breakdown, receipt, and all pro-rata calculations is the tutor-set effective rate, not the standard Plan β rate. This is not a promotional discount and is governed independently of §8.1.1.

Gateway execution (§8.5 cross-reference, Blueprint §31 v2.12): When the student joins on the 1st of a month (no pro-rata applies), Plans α and β use a Razorpay UPI AutoPay subscription; the Registration & Processing Charge and Caution Deposit are included as one-time addon charges on the first subscription invoice only — subsequent recurring invoices carry only the plan amount. When the student joins mid-month (pro-rata applies), the first payment is processed as a standalone one-time Razorpay UPI order at the exact `firstChargeINR` (the pro-rata adjusted amount, inclusive of R&P and Caution Deposit); a deferred UPI AutoPay subscription is registered separately with `start_at` = midnight IST on the 1st of the next billing period (carrying no addons), so future auto-debits commence at the correct full recurring rate from the correct date. In both cases, the amount Razorpay charges the student equals precisely what is displayed on the payment page and prescribed by §8.1.2 — no discrepancy in either direction.

Last confirmed: 2026-08-01 — EVP-TC-01 v1.17 (Blueprint §30.3, §30.4 revised, §30.7, §30.11, §30.12, §30.13, §31). Plan γ now receives schedule-aware pro-rata reduction on first-month tuition; discount is 5% within first 3 calendar months of A.Y. start, 2% thereafter; Plan γ is never disabled. All three plans (α, β, γ) explicitly itemise every one-time charge head as individual line items in the first-charge breakdown. Per-component breakdown boxes show row index labels (I) and (II) in Times New Roman; "Term 1 Net Payable" / "Annual Net Payable" labels in amber visually link the plan card to the First Charge Due Today box. Pro Rata section renamed to "Pro Rata Derivation & Itemized Schedule for First Charge" (Blueprint §30.13 v2.11). Razorpay first-charge integrity: Caution Deposit now charged as addon; pro-rata first payment is a one-time order; deferred subscription covers subsequent periods (Blueprint §31 v2.12).

8.2 — Payment Gateways

Payments are processed through Razorpay (India / INR) and PayPal (International / USD). EduVerse™ does not store raw payment card data; all card processing is handled by the respective gateway.

8.3 — Refund Policy

A non-refundable Registration & Processing Charge (or 2% of the paid value, whichever is lower) i.e. ₹250/- is levied as a one-time, non-recurring component on every initial onboarding payment. This charge is not applicable to subsequent recurring billing instalments.

Refunds are processed exclusively through the Account Closure & Deactivation (ACD) process described in §12.2. A standalone refund request independent of account closure is not available.

8.3.1 — Tiered Refund Windows

The refund eligibility window is proportional to the financial commitment made under each plan:

A refund claim must be filed within the applicable window above. The window is measured from the date of the most recent payment for the relevant billing period.

8.3.2 — Pro-Rata Refund Formula (Within Window)

Where an Account Closure & Deactivation request (§12.2) is initiated within the applicable refund window, the refund is computed on a day-based pro-rata basis:

• Refundable base = Original payment amount − Registration & Processing Charge (non-refundable in all cases).
• Pro-rata retention = (Days elapsed since payment ÷ Total days in billing period) × Refundable base.
• Net refund = Refundable base − Pro-rata retention.
• Example (Plan β, ₹18,000 for 182 days, claim on day 30): Refundable base = ₹18,000 − R&P Charge. Retention = (30 ÷ 182) × base. Net refund = base − retention.

8.3.3 — Discretionary Waiver (Beyond Window)

Where a refund claim is filed beyond the applicable tiered window, no refund is ordinarily available. However, the EduVerse™ Owner/Founder may, at their sole discretion, grant a one-time Discretionary Waiver per claim under exceptional circumstances. The following conditions apply:

• Waiver is not a right: Granting a waiver is entirely at the Owner's discretion. The published tiered windows remain the governing standard; a waiver is an exceptional accommodation.
• Mandatory documented reason: The Owner must log a reason for the waiver. The reason is retained for audit purposes.
• One waiver per claim: A single claim may receive at most one Discretionary Waiver.
• Flat Cancellation Charge: Even where a waiver is granted, a flat Cancellation Charge of ₹500 (INR) or USD 6 (USD) is deducted from the refund amount in addition to the pro-rata retention. This charge is non-negotiable and applies on every waiver grant.
• Refund formula with waiver: Net refund = Refundable base − Pro-rata retention − Cancellation Charge (₹500 / $6).

8.3.4 — General Refund Conditions

• Account Closure prerequisite: A refund claim may only be filed after initiating Account Closure & Deactivation (ACD) per §12.2. Refunds are a downstream consequence of ACD — no standalone refund channel is available.
• Registration & Processing Charge: Always non-refundable, irrespective of when the claim is filed, whether it is within or beyond the window, or whether a waiver is granted.
• Session cancellations with ≥24-hour advance notice: The cancelled session shall be adjusted and rescheduled subject to tutor availability and at the sole discretion of the EduVerse™ Owner.
• No-show or late cancellation (less than 24-hour notice): The session is considered forfeited. No credit, refund, or rescheduling entitlement is issued.
• Refund disbursement: Approved refunds are credited automatically to the User's original payment method via the originating gateway (Razorpay for INR, PayPal for USD), typically within 5–7 business days. No alternate refund channel is offered.

A Statement of Accounts Closure & Refunds detailing the refund computation (including pro-rata breakdown and any cancellation charge) is issued to both the User and the EduVerse™ Owner at the time of an Account Closure & Deactivation request (see §12.2).
Last revised: 2026-07-14 — EVP-TC-01 v1.3 (Tiered refund windows + Discretionary Waiver + Cancellation Charge)

8.4 — Late Payments

Accounts with overdue balances may be suspended until payment is received. Persistent non-payment may result in account termination.

8.5 — Subscription Plans & Recurring Auto-Debit Authorisation

EduVerse™ offers three plan structures selected during onboarding:

• For Plan α and Plan β, by authorising the first payment the User establishes a recurring auto-debit mandate — via UPI AutoPay (Razorpay) for INR accounts or PayPal recurring billing for USD accounts — under which subsequent instalments are charged automatically on each billing date without further action by the User.
• The first instalment of any plan includes the one-time Registration & Processing Charge; subsequent instalments are charged at the clean plan amount.
• Plan γ is a single annual charge with no recurring mandate.
• Currency and gateway are determined by the User's board/curriculum at onboarding and cannot be changed except by Owner-facilitated renewal (§8.7).

8.6 — Recurring Payment Failure & Subscription Halt

Where a scheduled auto-debit fails (e.g., insufficient funds, expired or revoked mandate), the payment gateway automatically re-attempts the debit up to three (3) times. If all attempts fail, the subscription is halted and platform access is suspended until resolved. The User is notified and may, at the Owner's discretion, be granted a temporary grace period (up to 30 days, limited to three grants per academic year) to restore the mandate or settle dues. Restoration of access is at the sole discretion of the EduVerse™ Owner following verification of payment.

8.7 — Plan Renewal & Academic Year (A.Y.) Transition

Academic Year start/end dates are configured by the EduVerse™ Owner under Fee & Billing Planner → Set A.Y. (single source of truth as of v1.9). The schedule panel reads these Firestore dates directly; the hardcoded Apr–Mar formula has been removed.

• Plan α - Monthly continues on a rolling basis until cancelled via Account Closure & Deactivation (§12.2) or a renewal / plan change is facilitated by the Owner.
• Plan β - Semi Annual (Half Yearly) and Plan γ - Annual (Yearly) expire at the end of their paid term and require renewal to continue into a new academic year or term.
• A.Y. Renewal is performed from My Accounts → A.Y. Renewal (or facilitated by the Owner). It does not require repeating onboarding (KYP) — the User re-confirms their existing profile.
• Grade progression: on renewal the grade advances to the next level and fees are recomputed per the prevailing fee schedule for the new grade (and may differ from the prior term).
• Tutor approval: a renewal and any associated changes take effect only after EduVerse™ Owner/Tutor approval. Payment is collected at submission; the renewed plan activates on approval.
• Continuity: the renewed term commences from the current plan expiry — no loss of remaining validity and no duplicate charging within the current paid period.
• The Registration & Processing Charge is a one-time onboarding component and is not charged again on renewal. The User's Student ID is retained unchanged.

8.8 — Caution Deposit & Session Wallet

8.8.1 — Definition. A Caution Deposit (C.D.) is a one-time, refundable amount collected at onboarding to fund each student's Session Wallet. The Session Wallet is drawn on to bill ad-hoc Augmentation Sessions (extra sessions beyond the regular monthly schedule) scheduled by the EduVerse™ Owner/Tutor.

8.8.2 — Calculation Formula. The Caution Deposit amount is computed as:

• C.D. = Sessions Quantum × Hourly Rate × 1 session hour
• The Sessions Quantum is a configurable integer (default: 2) set by the EduVerse™ Owner in the Fee Planner. It represents the number of augmentation session hours the deposit is sized to cover.
• The Hourly Rate is derived from the student's grade and board/curriculum as configured in the EduVerse™ Fee Planner at the time of onboarding.
• The C.D. amount is collected as part of the first payment and does not recur.

8.8.3 — Session Wallet Mechanics. The Caution Deposit amount is credited to the student's Session Wallet upon successful onboarding payment. When the Owner schedules an Augmentation Session, the session cost (rate × duration) is debited from the Session Wallet. If the wallet balance is insufficient, the session cannot be scheduled. Students may view their wallet balance and ledger under My Accounts → My Current Plan.

8.8.4 — Monthly Replenishment. At the beginning of each calendar month, if the Session Wallet balance falls below the original Caution Deposit target, a shortfall recovery charge is added to the student's next subscription billing cycle as an add-on (for Razorpay subscribers). The recovered amount is credited back to the Session Wallet upon successful collection, restoring it to the Caution Deposit target. Students are notified of any shortfall prior to recovery.

8.8.5 — Refundability on Account Closure. The net Session Wallet balance remaining after the Dues Clearance Audit (§8.8.7) is fully refundable upon Account Closure & Deactivation (§12.2), subject to tutor approval. The C.D. refund claim is processed separately and is in addition to any subscription refund that may be applicable under §8.3. The refund floor is ₹0 — negative balances are absorbed by EduVerse™ and not billed back to the Student.

8.8.6 — Non-Replenishment of Separately Invoiced Amounts.The Caution Deposit and Session Wallet relate exclusively to Augmentation Sessions. Separately invoiced services, materials, or charges (if any) are not covered by or credited to the Session Wallet.

8.8.7 — Dues Clearance Audit Prior to C.D. Refund. Before any Caution Deposit refund claim is created, EduVerse™ performs a five-step dues clearance audit at the time of tutor approval:

• Step 1 — Live wallet re-fetch. The Session Wallet balance is read live at approval time (not the preview figure generated at OTP verification), ensuring the most current balance governs the refund.
• Step 2 — Scheduled session cancellation & reversal. Any Augmentation Sessions with status Scheduled (booked but not yet conducted) are cancelled immediately. Their wallet deductions (charged at booking) are reversed and credited back to the wallet balance, as these sessions will not take place.
• Step 3 — Pending replenishment settlement. Any subscription add-on replenishments in pending status (billed at the gateway but not yet credited to the wallet) are settled and added to the wallet balance before the refund is computed.
• Step 4 — Outstanding dues recovery. Completed Augmentation Sessions for which the wallet deduction was never successfully applied (billing failure at session creation) are identified. The sum of such unbilled session charges is recovered from the wallet balance, not to exceed the available balance.
• Step 5 — Net refund computation. Net C.D. Refund = (Live Balance + Scheduled Reversals + Pending Replenishments) − Outstanding Dues. The result is floored at ₹0. The wallet is then zeroed, the audit log is written to the closure record, and a refund claim is created for the net amount.

A full audit log (cdAudit) is attached to the refund claim document in the platform database. The Student's pre-approval statement preview (generated at OTP verification) shows estimated components subject to this final clearance. The platform provides the final confirmed figures upon tutor approval.

All content on EduVerse™ — including but not limited to the logo, brand identity, software code, UI design, educational materials, assessments, and AI-generated content — is owned by or licensed to EduVerse™ and is protected by copyright, trademark, and intellectual property laws.

• The EduVerse™ trademark and logo may not be used without written permission.
• Platform software may not be reverse-engineered, decompiled, or redistributed.
• User-generated content (notes, assignments) remains the User's intellectual property. By submitting content, you grant EduVerse™ a non-exclusive licence to display and store it within the platform for the purposes of service delivery.

10.1 — No Warranty

The Platform is provided "AS IS" without warranties of any kind, expressed or implied. We do not guarantee uninterrupted, error-free, or virus-free service.

10.2 — Educational Outcomes

While EduVerse™ strives for quality education, we do not guarantee specific academic results, examination outcomes, or grade improvements. Learning outcomes depend on individual effort and circumstances.

10.3 — Limitation of Liability

To the maximum extent permitted by law, EduVerse™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform. Our aggregate liability shall not exceed the total fees paid by you in the three months preceding the claim.

10.4 — Non-Compliant Use: Waiver of Damages

Users who engage in non-compliant use of the Platform expressly waive any right to claim damages and shall not be entitled to hold EduVerse™, its founder, employees, tutors, or affiliates liable for any loss, disruption, data loss, service denial, or account action arising directly or indirectly from such non-compliance. Ignorance of the published Terms or policies shall not constitute a valid defence or ground for any such claim.

The Platform integrates with the following third-party services. Your use of these is governed by their respective terms:

12.1 — Suspension & Termination by EduVerse™

EduVerse™ reserves the right to suspend or permanently terminate accounts that:

• Violate these Terms or any platform policies
• Engage in fraudulent, abusive, or illegal activity
• Fail to make required payments after repeated notice

Upon termination, your right to access the Platform ceases immediately. Data deletion is handled per EVP-DDP-01.

12.2 — Account Closure & Deactivation (ACD)

A User who wishes to discontinue services and close their account must use the Account Closure & Deactivation (ACD) process under My Accounts → Account Closure & Deactivation. Cancellation of a subscription is effected solely through this process — there is no separate "cancel subscription" action. To protect Users (including minors aged 13–17) from inadvertent or unauthorised financial actions, ACD follows this safeguarded sequence:

1. Consent & reason capture — the User confirms they have read these Terms and selects a reason for closure.
2. Email OTP verification — a one-time password sent to the registered email must be entered to proceed, authenticating the account holder.
3. Tutor / Owner approval — the request is routed to the EduVerse™ Owner; no closure takes effect without approval. This also serves as a guardianship safeguard for minor Users.
4. Refund computation — a Statement of Accounts Closure & Refunds is generated per §8.3 (strict 7-day window) and issued to both parties. The Caution Deposit is subject to a Dues Clearance Audit (§8.8.7) at approval time; the net refundable amount is processed as a separate claim per §8.8.5.
5. Upon approval — the recurring subscription is cancelled immediately at the gateway; any eligible refund is processed to the original payment method; the account enters a 24-hour read-only hold (view-only; no messaging, downloads, submissions, or scheduling).
6. Deactivation — after the 24-hour hold, platform access including sign-in is disabled and the account is moved to a Disenrolled state.

Closure constitutes cessation of all EduVerse™ services for that account. EduVerse™, its founder, employees, and affiliates bear no liability for loss of access to data or services following a User-initiated closure executed in accordance with this clause.

12.3 — Reinstatement

A closed (Disenrolled) account may be reinstated by the EduVerse™ Owner within 90 (ninety) days of closure. Upon reinstatement, the User regains access and may resume services by completing a renewal payment (§8.7) — no repeat of onboarding (KYP) is required. After the 90-day period, reinstatement is no longer available and account data is archived/purged per EVP-DDP-01.

12.4 — Data Retention on Closure

Following Account Closure & Deactivation, User data is retained for the 90-day reinstatement window and is thereafter deleted or archived in accordance with the Data Deletion Policy (EVP-DDP-01). You may request expedited account deletion at any time via the Data Deletion page, subject to statutory financial-record retention obligations.

• These Terms are governed by and construed in accordance with the laws of India.
• All disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the Courts of Mumbai, Maharashtra, India.
• Parties shall first attempt to resolve disputes amicably within 30 days of written notice.
• Unresolved disputes shall be referred to binding arbitration under the Indian Arbitration and Conciliation Act 1996, with a sole arbitrator appointed by mutual agreement.
• The arbitration proceedings shall be conducted in English, in Mumbai.

We may update these Terms periodically. Material changes — particularly those affecting payment, data collection, or governing jurisdiction — will trigger a mandatory re-consent via the EUWA mechanism. Continued use of the Platform after notification of minor changes constitutes acceptance. All versions are archived and tracked in the Document Control block above.